Platform maintenance
Apply relevant updates and review compatibility for platforms where client-side maintenance is required.
Website care
Keep the website accurate, secure and useful after launch.
Ongoing support for local businesses that want a dependable website without making updates, checks and small content changes another weekend job.
What is included
Backups and recovery
Confirm the available backup process, retention and practical restore path for the chosen hosting platform.
Uptime and form checks
Monitor availability and periodically test important enquiry pathways.
Small content updates
Make agreed text, image, service, team or opening-hour changes within the care allowance.
Performance checks
Watch for oversized assets, broken pages and avoidable issues that reduce mobile usability.
Plain-English support
Provide useful answers and agreed response expectations without sending the client through generic support queues.
The process
Clear decisions from first review to handover.
- 01
Care plan
Confirm the platform, risks, update allowance and response expectations.
- 02
Baseline check
Record access, backups, forms, analytics and current site health.
- 03
Maintain
Complete the agreed recurring checks and requested small updates.
- 04
Report what matters
Flag decisions, risks and worthwhile improvements without bloated reporting.
The intended outcome
The care plan should match the platform. Managed builders such as Wix require less technical maintenance than a self-hosted WordPress installation, so the service and price should reflect the real work involved.
Questions
Useful answers before you decide.
Need a more specific answer? Send a short note and Jacquie will recommend the simplest sensible next step.
Is website care compulsory?
No. Ongoing care is optional unless a specific project agreement says otherwise. The handover will explain which responsibilities remain with the client.
Does care include unlimited changes?
No. Each plan should define the included update allowance and quote larger design, copy or functionality work separately.
Who owns the domain and website account?
The client should normally own the domain and live platform subscription, with The Local Enquiry Co added as an appropriate collaborator or manager.
Start with the real problem